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Terms and Conditions

Placing an order on the Salomé Faria Jewelry brand website, you confirm that you have read and accepted these terms. If you have any questions contact us via email at info@salomefaria.com.

  • MATERIALS

All our pieces are in brass with 24 carat gold plating or in 925 silver. Some pieces have synthetic stones and/or natural stones (see description of each piece).

  • PRICES

Prices on our website are presented in Euros (€) and include the portuguese VAT rate in force at the time of payment of the order. The brand reserves the right to change item prices without prior notice.

  • PAYMENT METHODS

We accept payments through the PayPal platform or by credit card (Visa, Mastercard, American Express and Apple Pay) through the Stripe platform.

  • SHIPPING METHODS AND DELIVERY TIMES

Unless out of stock, our parts are shipped within 8 working days after payment confirmation.

Orders are shipped via Registered CTT and CTT foresees the delivery period for PORTUGAL 1 to 2 working days after dispatch.

For international shipments (European Union and the rest of the world) delivery times vary depending on the destination.

CTT foresees an attempt to deliver the order nationally to the indicated address. After a failed attempt, the order will be available for picking at the CTT post that serves the postal code of the recipient's address for 5 working days. If the order is not picked up and returned to us, it will only be resent after payment of new shipping costs.

  • SHIPPING VALUES

PORTUGAL (Continental and Islands): 5,20€

EUROPEAN UNION: 10 €

REST OF THE WORLD: 15 €

International orders may be subject to customs duties, for which we are not responsible.

  • STOCK

Due the artisanal characteristics of the production of our pieces, the brand reserves the right, in the event of stock out, to change the expected shipping time, informing the new time via email.

  • EXCHANGES

We accept exchanges within a maximum of 14 days after receipt of the order.

To make the exchange request, you must contact us via email info@salomefaria.com.

We only accept exchanges for another piece of equal or greater value, with the customer having to pay the difference in value.

Exchanges are only allowed for unused parts, which are in the same condition in which they were shipped and inside the respective box.

Note: The customer is responsible for the cost of shipping the item to be returned. Salomé Faria Jewelry. We are not responsible for any losses or losses in the process. For security, we recommend registering the shipment.

  • RIGHT OF FREE RESOLUTION

The deadline for exercising the Free Resolution right ends 14 days after the purchase of the piece. The decision of Resolution must be communicated by email, info@salomefaria.com, accompanied by the buyer data (Name, Address, Name of the Piece and respective date purchase).

Lisbon Consumer Conflict Arbitration Center: centroarbitragemlisboa.pt

  • RETURNS

We do not accept returns.

  • WARRANTY

All parts are guaranteed for 3 years, in accordance with the legislation in force in Portugal, except in cases where there is misuse or disregard of the instructions given regarding the care to be taken with the jewelry.

The guarantee does not cover the natural oxidation of the metal and elimination of the gold bath.

If there is any question with the piece, please contact us via email info@salomefaria.com.

In case of wear, we will be able to gold plate the pieces again. To do so, send an email to info@salomefaria.com and, given the piece in question, we will give you the service value.

  • REPAIRS AND MAINTENANCE

Request repair or maintenance via email info@salomefaria.com.

    • RESSELERS

    Salomé Faria Jewelry pieces are available for purchase at national and international points of sale. The brand is not responsible for differences in prices or sales policies practiced by resellers.

    • CERTIFICATION AND AUTHENTICITY

    Some Salomé Faria Jewelry pieces are made in 925 silver (see product description), which are certified by the Portuguese Contrastaria of INCM contrastaria.pt, which checks the legal touch and the application of the contrast next to the responsibility mark, manufacturer or equivalent.

    The application of the certification process by the Portuguese Contrastaria of INCM only applies to silver pieces weighing 2g or more.

    The buyer, in case of doubt about the authenticity of the certification marks, can always use Contrastaria services to verify the authenticity of the material.

    Chart of INCM Portuguese Contrastaria marks

    Activity title: T10688 and T10689

      Daily prices for gold, silver, platinum and palladium can be consulted on the Banco de Portugal website. bportugal.pt

      • COMPANY

      Name: Maria Salomé Lopes de Faria Rita

      TIN: 242210619

      Fiscal Headquarters: Rua José Afonso, 5, 1600-130 Lisboa

      Phone: +351 91 901 66 67

      Email: info@salomefaria.com